Bulk Changing Order Statuses

Learn to bulk change statuses of multiple orders

Every order has its own status to signify what stage it is in:

• On Hold - Customer has successfully completed the checkout process but has not made payment.

• Rejected - Store owner/merchant rejects and does not want to fulfil the order

• Processing - Default order status for an online order successfully paid using Paypal, Stripe, Credit cards, GKash, Paymongo or RazorPay etc. Orders under this status are ready to be packed and shipped.

• Shipped - This order status indicates merchant have shipped the goods.

  Note: You will need to update to this status manually.

• Delivered - This order status indicates customer have received the goods.

  Note: You will need to update to this status manually.

• Completed - Archived orders that have been delivered.

• Placed Order - Customer has initiated the checkout process by clicking the “Buy Now” or “Proceed to Checkout” Button. Orders under this status do not have the delivery info tied to the order.

• Filled Delivery Info - Customer has proceeded to the checkout page and filled up the delivery information fields like Email, Phone, First name, last name, delivery address but have not paid nor checked out.

• Cancelled - Customer or merchant cancelled the order.

• Abandoned - Customer have proceeded to checkout but did not continue to payment. Orders with "Filled delivery info" status that did not proceed to payment within 15 minutes gets automatically converted to "Abandoned" status.

• Offer Initiated - Customer already finalized their order but their order contains an upsell/downsell offer from "Funnels." It automatically get converted to either "On-hold" or "Processing" depending on which payment method they choose. It gets converted to "On-hold" if the payment method selected is Cash on Delivery or Manual Payment. It gets converted to "Processing" if the payment method is any of the online payment types such as Paypal, Stripe, Credit cards, GKash, Paymongo or RazorPay etc.

With MMIO, you can bulk change the order statues.

1. Go to Ecommerce > Orders

   

2. Select the store you want to edit the order statuses

   

3. Tick the checkbox of all orders you want to change statuses for. It is located on the left of order number.

   

4. Click Bulk Actions

   

5. Choose Bulk Action Type to Change Order Status

   

6. Choose Order Status to your selected status

   

7. Click Apply to submit changes

   

8. Click OK to confirm submission