Testing an omnichannel flow across different channels
In this article, you'll learn how to test omnichannel flow across different channels.
Open accounts (Messenger, Instagram, Whatsapp, or GMB Message) to check the omnichannel flow.
Only open the accounts for which the flow is configured.
Enter your trigger keyword in the message and send
You'll receive the response if your entered message matches your trigger keyword and initiate the omnichannel flow.
Repeat the same steps with the next channel/account and check the omnichannel flow.