Chatbot Flow: Conditions

How to use the Condition Element:

Steps to create Condition Element in Chatbot Flow.

Conditional elements can be very helpful to make the conversation personalized. You can also validate user inputs by adding condition elements.

Now let's add a condition element for UserInput.

1. Please Right Click on the interface > select Condition element

2. Click on the Condition element box to configure

   

3. You can create conditions based on Customer Tags, Name and Custom Variables.

4. Select preferred condition parameter and click Add Condition

5. Now select a qualifier for your preferred condition and clicks on Confirm Changes

   

6. Now add preferred elements for True and False Condition and connect node sockets.

   

7. Congrats, the Condition element is done.