Conversations Filters: Filter by Channel and Agent
MMIO Omnichannel chat allows you to filter conversations based on channels and assigned agents.
Filter by Channel
Go to Omnichannel inbox > Click on Messenger Icon
All the messenger conversations have been filtered.
Filter by Agent
Your agents can also easily filter conversations that are assigned to them using the Agent Assignment filter.
Go to Omnichannel inbox > Click Mine
The conversations assigned to you have been filtered.