Configuring keywords in MMIO
In this article, you'll learn to configure keyword-based triggers for Chatbot flows.
Keywords are basically words/terms entered by users on Public posts or Private Messages. When a user messages, MMIO can automatically reply to the private messages.
All you need to add specific keywords in MMIO Keywords and connect them with the respective chatbot flow.
Prerequisite: Create a Chatbot Flow within Flow Builder and add a keyword based trigger.
Click Facebook & Instagram on the Navigation Pane and select Keywords
Select Your Page
Click on Create New Keyword - It'll ask you to create a chatbot flow and select a keyword-based trigger. Please follow the steps:
Go back to the Keywords page and here you can see the recently created keyword and chatbot flow.
Now, You can add multiple keywords trigger to the same flow.
Protip: You can use keywords section to add or remove keywords from the existing chatbot flows. Also, you can disable keyword from here.