Creating & Editing Shop Notifications

MMIO’s shop notification feature allows you to send order details to you and your customers using 3 different messaging platforms – SMS, Email and Facebook Messenger.

With MMIO, you can send notifications at any step of your customer’s buying journey. You can also use Shop Notifications to send out abandoned cart messages to increase conversions by up to 30% more sales.

Creating Shop Notifications

1. Go to Ecommerce > Shop Notifications

   

2. Select the store you want to create the shop notifications for

   

3. Click Add New Notification

   

4. Choose whether you are sending this notification as a single one-off notification or part of a sequence

   

5. Enter Notification Name

   

6. Choose Event Type

   

7. Select Notification Receiver

   

8. Choose Notification Medium. You must have at least one medium selected.

   

9. Go to the right panel and type out your message or choose a flow sequence. 

   

10. Click Save Notification to save your message

    

11. Click on SMS, Email, Messenger or webhook to customize the messages to be sent via each medium you have previously selected.

    

Personalizing Your Message

You can personalize every message a customer gets to their own shopping behaviour to include store name, currency, ordered items, cart url, and many more.

Variables will also work on sms,email or messenger bot sequences.

1. Click on the message variables on the left. It will automatically copy to your clipboard.

   

2. Paste into your message box on the right.

Editing Shop Notifications

1. Go to Ecommerce > Shop Notifications

   

2. Select the store you want to create the shop notifications for

   

3. Under the Action column, click on the edit icon to edit the shop notification
   

4. Make the necessary changes.

5. Click + Save Notification to save your changes.
   

Deleting Shop Notifications

You can delete notifications you no longer use.

1. Go to Ecommerce > Shop Notifications

   

2. Select the store you want to create the shop notifications for

   

3. Under the Action column, click on the bin icon to delete the selected notification
   

4. Select Yes, Delete This Notification to confirm.
   

Note: You cannot undo once you have deleted the notification. Once deleted, it is gone forever.