Knowledge Base - Marketing Master IO

How to create and use the 2-Way Chat growth tool?

Messenger gives you the power to bring your conversations directly to a live chat window on your website.

The Chat Plugin for Messenger integrates this experience into Custom websites, WordPress, Shopify, and other content management systems.


Talk with visitors as they explore your site in real-time!

  1. Click Facebook & Instagram on the Navigation Pane and Select Growth Tools


  2. Select your Facebook or Instagram Page


  3. Click on Add New Growth Tool > 2-Way Chat Plugin

  4. Enter Name and Select Chatbot Flow and other details

    In case of any doubts, Please follow the table below:



    Enter Your Growth Tool Name

    Provide a name for your tool.

    Messenger Confirmation Message

    Select the messenger flow to use. You can also create a new flow or edit an existing flow, here.

    Enter Domain Where You Will Use This Growth Tool

    Enter a valid domain in the format.

    This will help in whitelisting the domain name.


    Provide the unique reference for processing the growth tool by Facebook bots. It also serves as an ID, that you can use for tracking later.

    Select Label

    Select the label to be applied to the users from this conversation.

    Select language

    Select the language to be used for Chat Plugin.

    Do Not Show If Not Logged In

    Select this to hide the plugin when the user is not logged in.

    Delay Time Before Chat Widgets Shows:

    Enter a preferred delay before it appears

    Chat Loading Mode:

    Select the chat loading mode from: 

    • Hide

    • Show

    • Fade

    Chat Theme Color

    Select the theme color for the chat.

    Greeting text if not logged in to Facebook

    Enter the custom message for greeting the users when they are not logged in to Facebook.

    Greeting text if logged in to Facebook

    Enter the custom message for greeting the users when they are logged in to Facebook.

  5. Click Next > You'll get an embed code and WordPress Plugin.


  6. Copy Embed Code to use on your website.

  7. Click on Finish to save your changes.