Creating a Manual Order
Whenever a customer places an order, it is automatically dropped in MMIO’s order page. Customers can place orders via the store, product sharing link, or the category sharing links on the Facebook messenger.
There will be times when you will need to manually create an order on behalf of your customers. To do so, follow these steps:
Go to Ecommerce > Orders
Select the store you want to create the order for
Click Add New Order
Define Order Status. There 11 order status you can categorize your orders under. Learn more about order statuses here.
Enter Buyer Information such as customer’s name, address, phone number, email, and the shipping region
Define Order Items to enter all products the customer is purchasing
Define Payment Status
Is This Order Paid?
Switch from pending to paid if the order has been paid
Leave it under pending if you are still awaiting payment
Set Date Paid (only visible if toggle is switched to paid) to select the payment date and time
Set Order Payment Method to select the customer's payment method
Adjust Item Quantity on the right preview
Enter Coupon Details (if applicable) and click Apply. The system validates the coupon and automatically applies the discount to the cart value.
Click Save Order to create your manual order.
The order is created and displayed on your Orders dashboard. If you have integrated your Google Sheet with MMIO, the order details will be automatically populated there too