What is Livechat and How it works?

In this article, you'll learn how to use Livechat feature in MMIO.

MMIO Livechat allows you to manage all your social media conversations through a single dashboard. You can connect your social media accounts and start managing conversations from a single place.

You can also send Files, Images, and videos in MMIO Livechat.

In MMIO Livechat, we also provide Chatbot Flow Integration to reduce human efforts. You can create Chatbot Flow for all general queries and initiate the flow when someone has similar queries.

Let's get started with LiveChat

Select Facebook & Instagram on the Navigation Pane and click on Live Chat
Select your Facebook Page or Instagram Business Account
In the chatbox, You can select any chat and start the conversation
You can send files/images/videos by clicking on the attachment button.

Note: Live Chat Messages can only send to subscribers who messaged your page in the last 7 days.

Using the Bot persona for Livechat

Select the chat and click on the Tools button at right
Select your chatbot flow and then select the flow message
Once you click OK, the flow will be triggered automatically and the message will be sent.

Pause and Resume Chatbot keywords for subscriber

You can pause or resume Chatbot flow for any individual user. All you need to follow the steps below:

Select the chat > Click on the user's profile picture
You can see two buttons to Pause or Resume Bot. Press the Pause button to Pause the Bot for the individual user
You can repeat the same steps to resume the bot

Any chatbot flow will not be triggered until it's resumed.

Adding or removing a contact tag

Contact tag or subscriber tag is very useful to identify and segment your subscribers based on their behaviors.

Prerequisite: You must have Tag created within Contact Tags Section.

Select the chat > Click on the user's profile picture
Go to Subscriber Tag/Label > Select the Tag
It'll be saved automatically
You can repeat the same steps to remove the tag