How to Create Messenger Chat Sequence?
In this article, you'll learn to create a messenger chat sequence in MMIO.
The Messenger sequence feature allows you to configure conversational messages for your customers. You can specify rules to trigger Messengers based on their replies and opt-in or opt-out of conversations using this.
Creating Chat Sequences
Click Facebook & Instagram on the Navigation Pane and Select Chat Sequence
Select Your Page and Click on Create New Messenger Sequence button
Now you can see the Sequence configuration section.
Let's go through each input field:
Provide a name for your sequence in the Enter your Chat Sequence Message Name Here field.
Select the time interval at which you want to trigger messages. You can choose from Minute, Hour, Day, Week, or Month options.
From the Select, Your Flow list, choose the messenger flow that you want to use for this sequence. You can also add a new flow or edit an existing flow here.
Choose the Postback ID for sending a postback message.
From the Messenger Tag list, choose the tag to be used for the sequence. (It's optional) Read about Messenger Tags Here
Click the + icon to add the next message in the sequence and repeat the steps for the sequential message.
Once the above steps are done, click the Go to Next Step button.
Enter a name for the chat sequence and Click Show Advanced Settings.
Here, define the rules for triggering the messages, as:
Match Type: Select the condition for the rule from Any or All.
Select the filter for the rule to be applied from Tags.
Click Add Rule to define multiple rules.
For example, if you don’t want to send Messages to subscribers who are tagged as "Paid Customers".
In the Remove Subscriber To Chat Sequence When area, define rules for removing the customer from the Messenger trigger using:
Match Type: Select the condition for the rule from Any or All.
Select the filter for the rule to be applied from Tags.
Click Add Rule to define multiple rules.
Click the Save Chat Sequence button to save your changes.
Your Messenger Chat sequence is successfully created and you can see it in the list.
Editing/Deleting Chat Sequence
You can edit or delete the Chat sequence using the corresponding icons in the Actions column, as shown in the following figure.
