<![CDATA[Marketing Master IO - Knowledge Base]]> en-US Sun, 23 Jul 2023 14:35:18 +0000 <![CDATA[Using BotSheetAPI in your Chatbot - In this article, you'll learn to use BothSheetAPI in your chatbot.]]> https://docs.marketingmaster.io/article/634/using-botsheetapi-in-your-chatbot Go to Facebook & Instagram > Chatbot Flow Builder

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Select the Page > Create Messenger Flow

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Enter Flow Name and click OK

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Now we have dummy data in our bot sheet and we're going to perform BotSheet actions in our chatbot flow. It'll include Find, Insert Row, Read, Replace Row, Update...

]]> https://docs.marketingmaster.io/article/634 Sun, 23 Jul 2023 14:35:18 +0000 <![CDATA[Registering a Google Sheet - In this article, you'll learn to register Google sheet for Botsheet API]]> https://docs.marketingmaster.io/article/633/registering-a-google-sheet BotsheetAPI is a tool that facilitates seamless integration between chatbots and Google Sheets. It empowers chatbots to retrieve, insert, update, and delete data directly from Google Sheets, enabling dynamic and real-time responses based on the information stored in the sheets.

It provides a straightforward and standardized approach to accessing data in Google Sheets, allowing chatbots to retrieve information without the need...

]]> https://docs.marketingmaster.io/article/633 Sun, 23 Jul 2023 14:34:33 +0000 <![CDATA[Installing the WooCommerce Plugin]]> https://docs.marketingmaster.io/article/599/installing-the-woocommerce-plugin MMIO provides WooCommerce Integration which allows you to create automation for abandoned carts, confirmations, notifications, and more.

Go to Integrations > click WooCommerce Connect within eCommerce Integrations

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Click Add New WooCommerce Plugin

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It'll take a few seconds and generate a WooCommerce plugin that you need to download and install on your WooCommerce Store.

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]]> https://docs.marketingmaster.io/article/599 Sun, 23 Jul 2023 14:34:05 +0000 <![CDATA[How To Embed MMIO Webchat Widget]]> https://docs.marketingmaster.io/article/635/how-to-embed-mmio-webchat-widget Step 1: Navigate to the Web Chat Widget settings

Start by going to https://dash.marketingmaster.io/web-chat-widget/accounts/write in your web browser. This will bring you to the page where you can manage your Web Chat Widget.

Step 1: Copy Scri

Step 2: Copy the Widget Script

Find the provided widget script, which is a block of code that you'll embed in your website....

]]> https://docs.marketingmaster.io/article/635 Fri, 30 Jun 2023 09:38:01 +0000 <![CDATA[Creating a Web Chat Widget on Marketing Master IO (MMIO)]]> https://docs.marketingmaster.io/article/632/creating-a-web-chat-widget-on-marketing-master-io-mmio Follow the steps below to create your own Web Chat Widget using the MMIO platform.

Step 1: Navigate to MMIO Dashboard

Access the MMIO dashboard by visiting https://dash.marketingmaster.io/.

Step 2: Select Web Chat Widget

On the dashboard, find and click on the 'Web Chat Widget' option. This...

]]> https://docs.marketingmaster.io/article/632 Sat, 17 Jun 2023 07:27:24 +0000 <![CDATA[Adding Team Members in MMIO]]> https://docs.marketingmaster.io/article/627/adding-team-members-in-mmio Go to My Account > Team Members

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Click Add New Team Member

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Enter team member name, email, password, access level, and profile picture (optional) > click Confirm

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The team member will receive a verification email

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Click on the verification link to activate the account

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The team member has been added...

]]> https://docs.marketingmaster.io/article/627 Mon, 22 May 2023 15:26:03 +0000 <![CDATA[Creating common reply templates with Canned Responses]]> https://docs.marketingmaster.io/article/630/creating-common-reply-templates-with-canned-responses "Canned response" is a term used in customer service and communication to refer to pre-written, standardized messages or responses that can be used to quickly and efficiently address common inquiries or issues.

These pre-written responses can range from simple, one-line replies to complex, multi-paragraph explanations, depending on the needs of the situation...

]]> https://docs.marketingmaster.io/article/630 Thu, 06 Apr 2023 23:25:27 +0000 <![CDATA[Direct Sending Chatbot flow Messages in Livechat]]> https://docs.marketingmaster.io/article/626/direct-sending-chatbot-flow-messages-in-livechat Your agents will also have the ability to directly send Chatbot flows to your subscribers and contacts.

Go to conversation > Click Chat Flows Icon

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Select your chatbot flow > select the message > click Confirm Changes

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The flow has been sent successfully.

]]> https://docs.marketingmaster.io/article/626 Thu, 06 Apr 2023 23:24:50 +0000 <![CDATA[Pause/Resume Bot Responses]]> https://docs.marketingmaster.io/article/625/pauseresume-bot-responses You can pause or resume bot responses for any conversation if needed.

Go to Omnichannel Conversation > Click Pause Bot

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The bot has been paused successfully for this conversation.

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It automatically resumes in 30 mins else you can manually resume the bot by clicking the Resume bot button at the top

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]]> https://docs.marketingmaster.io/article/625 Thu, 06 Apr 2023 23:24:41 +0000 <![CDATA[Conversations Filters: Filter by Channel and Agent]]> https://docs.marketingmaster.io/article/624/conversations-filters-filter-by-channel-and-agent MMIO Omnichannel chat allows you to filter conversations based on channels and assigned agents.

Filter by Channel

Go to Omnichannel inbox > Click on Messenger Icon

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All the messenger conversations have been filtered.

Filter by Agent

Your agents can also easily filter conversations that are assigned to them using the Agent Assignment filter.

Go to Omnichannel inbox > Click Mine

]]> https://docs.marketingmaster.io/article/624 Thu, 06 Apr 2023 23:24:26 +0000 <![CDATA[Assigning conversations to team members]]> https://docs.marketingmaster.io/article/623/assigning-conversations-to-team-members In MMIO, there are two ways to assign conversations to team members:

Manual

Automatic

Manual Assigning

Go to a conversation > Assigned team-member

Select the team member who you want to assign the conversion

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Automatic Assigning

Go to Omnichannel > Chat Settings

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Select team members assigned to chat

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Go to Assignment Settings > Enable...

]]> https://docs.marketingmaster.io/article/623 Thu, 06 Apr 2023 23:24:16 +0000 <![CDATA[Import/Update conversations of a specific Subscriber]]> https://docs.marketingmaster.io/article/622/importupdate-conversations-of-a-specific-subscriber Go to Facebook & Instagram > Unified Chat

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Select the account and click Import

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It may take a couple of seconds and you'll get an import-started confirmation message

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]]> https://docs.marketingmaster.io/article/622 Thu, 06 Apr 2023 23:24:08 +0000 <![CDATA[Importing Previous Conversations from Messenger/Instagram]]> https://docs.marketingmaster.io/article/612/importing-previous-conversations-from-messengerinstagram By default, the Messenger and Instagram chat conversations start with a blank slate.

But you can Import previous conversations by Importing the subscribers from your chosen FB pages or Instagram Business accounts.

Go to Facebook & Instagram > Subscribers

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Select the Facebook Page/Instagram > Click Import Subscribers from Page

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Successfully Enabled Subscriber Import Process! It may...

]]> https://docs.marketingmaster.io/article/612 Thu, 06 Apr 2023 23:23:42 +0000 <![CDATA[Advantages of Unified Livechat Feature (Omnichannel Livechat) - In this article, you'll learn how to use the Unified Livechat feature.]]> https://docs.marketingmaster.io/article/611/advantages-of-unified-livechat-feature-omnichannel-livechat Omnichannel live chat is a customer service approach that uses a unified messaging platform to allow customers to communicate with a business across multiple channels.

It is designed to provide customers with a seamless experience by integrating all communication channels, including social media, into a single platform.

The unified live chat feature, which is also known as omnichannel live chat, offers...

]]> https://docs.marketingmaster.io/article/611 Thu, 06 Apr 2023 23:23:32 +0000 <![CDATA[Breaking down large Flow to smaller ones - In this article, you'll learn how to break down complex flows into smaller ones.]]> https://docs.marketingmaster.io/article/606/breaking-down-large-flow-to-smaller-ones Go to Omnichannel Flows > Click Create Suitcase

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Enter suitcase Name > Click OK

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Adding flow to suitcase

Drag the flow into the suitcase and drop it.

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You'll receive a success message when the flow is added to the suitcase.

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Click the Suitcase > Edit Flow

Here we need to...

]]> https://docs.marketingmaster.io/article/606 Thu, 06 Apr 2023 23:23:18 +0000 <![CDATA[Introduction to Chatbot Suitcase]]> https://docs.marketingmaster.io/article/610/introduction-to-chatbot-suitcase With suitcases, you can easily group your flows according to their function, niche, or anything.

You can even create suitcase groups to further organize/segregate your flows.

Creating a suitcase

Go to Facebook & Instagram > Chatbot Flow Builder

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Click Create Suitcase > Enter suitcase name > Ok

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The suitcase is created successfully.

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]]> https://docs.marketingmaster.io/article/610 Thu, 06 Apr 2023 23:22:48 +0000 <![CDATA[Whitelabel Owner's Guide - Step-bys-tep guide how to set-up and launch your MMIO whitelabel.]]> https://docs.marketingmaster.io/article/53/whitelabel-owners-guide The steps provided explain how to set up a whitelabel domain using MMIO's services. This involves accessing the Admin section of the MMIO website and selecting the Whitelabel Settings option. From there, the user can select the domain they want to use and enter their Brand Name, Brand Short Name, and Admin Email. The user then verifies their email and...

]]> https://docs.marketingmaster.io/article/53 Tue, 18 Jan 2022 02:26:53 +0000 <![CDATA[How to add my Chatbot subscribers to my MMIO Email sequence?]]> https://docs.marketingmaster.io/article/620/how-to-add-my-chatbot-subscribers-to-my-mmio-email-sequence Introduction:

Integrating your chatbot with an email marketing platform like MMIO Email Flow is an excellent way to build and nurture relationships with your subscribers. By connecting the two systems, you can seamlessly collect valuable user information through your chatbot and automatically send it to your email marketing platform for further engagement. In this guide, we will walk you through the...

]]> https://docs.marketingmaster.io/article/620 Thu, 16 Mar 2023 06:23:27 +0000 <![CDATA[How To Integrate CloudFlare with MMIO]]> https://docs.marketingmaster.io/how-to-integrate-cloudflare-with-mmio The process described above is a step-by-step guide to integrating Cloudflare API with MMIO, an online marketing tool. By following the steps, users can easily connect their Cloudflare account with MMIO and automate the process of configuring DNS settings and other Cloudflare settings required to launch MMIO Whitelabels. The key benefits of this integration include saving time and effort by...

]]> https://docs.marketingmaster.io/article/617 Mon, 13 Mar 2023 06:01:51 +0000 <![CDATA[Creating A Client Account]]> https://docs.marketingmaster.io/article/54/creating-a-client-account Before we discuss how to create a client account, let’s first describe the difference between a Client-account and a Team-member account.

1. Team members - they do not have independent access. They can only access your main account but with a different login email. You can control what feature each team member can access. The feature limits...

]]> https://docs.marketingmaster.io/article/54 Tue, 18 Jan 2022 02:28:22 +0000 <![CDATA[Using Actions to activate or deactivate AI Conversation to user.]]> https://docs.marketingmaster.io/article/615/using-actions-to-activate-or-deactivate-ai-conversation-to-user The process described is a series of steps for using actions to activate or deactivate AI conversation with users on Facebook and Instagram. To begin, the user must navigate to dash.marketingmaster.io and select the Facebook & Instagram option. From there, they can click on Chatbot Flow Builder and create a new Messenger Flow, giving it...

]]> https://docs.marketingmaster.io/article/615 Fri, 10 Mar 2023 05:59:19 +0000 <![CDATA[Steps on How to Use OpenAI Embedding Element on a Flow.]]> https://docs.marketingmaster.io/article/616/steps-on-how-to-use-openai-embedding-element-on-a-flow The process outlined above is a series of steps for using the OpenAI Embedding element on a flow in Facebook and Instagram Chatbot. To begin, the user must navigate to dash.marketingmaster.io and select the Facebook & Instagram option. From there, they can click on Chatbot Flow Builder and create a new Messenger Flow, giving it...

]]> https://docs.marketingmaster.io/article/616 Fri, 10 Mar 2023 12:56:37 +0000 <![CDATA[Assigning OpenAI Embedding Campaign to Chatbot defaults.]]> https://docs.marketingmaster.io/article/614/assigning-openai-embedding-campaign-to-chatbot-defaults The process described involves assigning an OpenAI Embedding Campaign to Chatbot defaults on Facebook and Instagram. The user must first navigate to dash.marketingmaster.io and select the Facebook & Instagram option. From there, they can click on Chatbot Defaults and select the OpenAI Embedding they wish to use. It is important to note that only launched...

]]> https://docs.marketingmaster.io/article/614 Fri, 10 Mar 2023 05:40:33 +0000 <![CDATA[Using OpenAI Embedding Campaign in Auto-Comment Replies.]]> https://docs.marketingmaster.io/article/613/using-openai-embedding-campaign-in-auto-comment-replies The process is a series of steps to create an automated comment reply campaign using OpenAI Embedding technology for Facebook and Instagram. The user must first navigate to dash.marketingmaster.io and select the Facebook & Instagram option. From there, they can choose to create a new comment auto-reply and select the post they wish to use...

]]> https://docs.marketingmaster.io/article/613 Fri, 10 Mar 2023 05:32:26 +0000 <![CDATA[How To Create and Launch an OpenAI+ChatGPT Embedding Campaign In MMIO]]> https://docs.marketingmaster.io/article/608/how-to-create-and-launch-an-openaichatgpt-embedding-campaign-in-mmio Process Summary:
This process outlines the steps for creating and launching an OpenAI+ChatGPT embedding campaign in MMIO. It begins by going to MMIO and clicking on utilities, then OpenAI embedding. Users must then create an embedding project, upload training data, and start the training process. After verifying the completion of the training, users can launch their embedding campaign and test...

]]> https://docs.marketingmaster.io/article/608 Wed, 08 Mar 2023 07:46:25 +0000